Official Documents
263 Privacy Policy — User Data Protection
This Privacy Policy explains how the 263 platform collects, uses, stores, and protects the personal information of users in Malaysia. Your privacy is our priority, and we are committed to handling your data responsibly.
This policy applies to all users who access or register an account on the 263 platform.
Information We Collect
When you register or use the 263 platform, we may collect the following categories of information to ensure a smooth and secure user experience:
Account & Personal Information
- Full name, email address, and phone number registered when opening an account.
- Date of birth for age verification purposes (users must be 18 years of age or older).
- Passwords are stored in encrypted form — we do not store passwords in plain text.
Device & Browser Information
- Device type, operating system, and browser version used to access the platform.
- IP address and network location (not used to identify your precise location).
- Activity log data such as login times, pages visited, and session duration.
Local Payment Information (MYR)
- Details of deposit and withdrawal transactions in Ringgit Malaysia (RM).
- Name of the bank or digital wallet provider used (e.g. FPX, TNG eWallet).
- Transaction reference numbers for record-keeping and dispute resolution purposes — we do not directly store full card numbers or sensitive banking details.
How This Information Is Used
Personal information is used to create and manage your account, verify your identity, process logins, and grant access to all sections of the 263 platform.
Payment data is used solely to process deposits and withdrawals in MYR, update account balances, and maintain accurate transaction records for your reference.
Device data and activity logs help us detect unauthorised access attempts, suspicious activity, and any security threats to user accounts.
Aggregated usage data (non-personally identifiable) is used to understand overall user behaviour and improve the 263 platform experience.
Cookies & Tracking Technologies
The 263 platform uses cookies and similar tracking technologies to enhance the user experience. Cookies are small text files stored on your device by your web browser when you visit our platform.
Types of Cookies Used
- Session cookies: Stored temporarily during your active session and deleted automatically when you close your browser. Used to maintain your logged-in status.
- Preference cookies: Saves your preferences such as interface language, so you don't have to set them again each time you visit.
- Analytics cookies: Collects non-personally identifiable usage data to help us understand how users interact with the platform.
Most web browsers allow you to manage or block cookies through your browser settings. However, blocking all cookies may affect certain features of the 263 platform, including the ability to stay logged in.
Storage & Security
Your Data is Stored & Protected With Care
263 employs appropriate technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.
Key Protection Measures
- All data transmitted between your device and the platform's servers is encrypted using industry-standard SSL/TLS protocols.
- Passwords are stored using robust hashing methods — we cannot read or recover your original password.
- Access to the user database is restricted to authorised personnel only.
- An active monitoring system is in place to detect and respond to security threats in real time.
Your personal information is retained for as long as necessary for the purposes outlined in this policy or as required by applicable law. Account data that has been inactive for an extended period may be deleted in accordance with the platform's internal procedures.
Information Sharing & User Rights
Third-Party Sharing
263 does not sell, rent, or share users' personal information with third parties for marketing purposes. Information is only shared in the following limited circumstances:
- Payment service providers required to process MYR transactions (only the necessary information is shared).
- Relevant authorities where required by law or a valid court order.
- Technical service providers who assist in operating the platform, subject to strict confidentiality agreements.
Your Rights as a User
As a 263 platform user, you have the following rights regarding your personal data:
- Right of Access: You may request a copy of the personal information we hold about you.
- Right to Rectification: You may request corrections to any inaccurate or incomplete information.
- Right to Erasure: You may request deletion of your account and personal data, subject to legal retention requirements.
- Right to Restriction: You may request a restriction on data processing under certain circumstances.
Policy Updates & How to Contact Us
263 reserves the right to update this Privacy Policy at any time to reflect changes in our privacy practices, legal requirements, or service improvements. Any changes that take effect will be posted on this page with a revised update date. Users are encouraged to check this page periodically.
Your continued use of the 263 platform following any changes to this Privacy Policy will be considered acceptance of the latest version. Where changes are material and affect how we use your data, we will endeavour to notify users via their registered email or through a clear notice on the platform.
Contact Our Privacy Support Team
If you have any questions, concerns, or wish to exercise your privacy rights, please contact the 263 support team via email at [email protected]. We will endeavour to respond to privacy-related requests within a reasonable timeframe. You may also refer to the FAQ us for general information on account management and data privacy.
Still Have Questions About Your Privacy?
The 263 team is ready to help. Contact us or check our FAQ for quick answers about your account and data protection.