263's Commitment
263 Responsible Gaming — Play Mindfully & Healthily
263 believes the best entertainment is shaped by self-awareness and self-control. This page offers practical guidance to help you enjoy a healthy, safe, and balanced gaming experience.
Your health and wellbeing are our priority.
263's Commitment to Healthy Gaming
263 is an entertainment platform that puts user wellbeing first. We believe online gaming should be a source of fun and positive entertainment — not something that disrupts everyday life. That's why we're committed to providing an environment that supports responsible gaming for all users in Malaysia.
As part of this commitment, 263 provides a range of self-control tools that allow users to manage their own gaming experience. We also actively educate users on the risks associated with excessive gambling and encourage a balanced lifestyle.
Healthy gaming means playing for fun, within your financial means, and not letting it take over your time, money, or emotions. If at any point you feel uncomfortable with your gaming habits, we're here to help.
Recognise the Signs of Risky Behaviour
Being aware of your gaming habits is the first step to staying healthy. Watch out for the following signs that gambling may be becoming a problem:
- Spending more than you can afford on gaming.
- Borrowing money or selling belongings to fund gambling.
- Neglecting bills or financial obligations in favour of gaming.
- Constantly chasing losses in the hope of winning them back.
- Feeling restless, irritable, or low when you're not playing.
- Lying to family or friends about how much time and money you spend on gambling.
- Neglecting work, family, or social relationships because of gambling.
- Unable to stop even when you've genuinely intended to.
If you recognise any of the above signs in yourself or someone you care about, please act promptly. Seeking help early is a sign of strength, not weakness.
Self-Control & Gaming Limits
How to Set Smart Time & Budget Limits
One of the most effective ways to keep your gaming healthy is to set clear limits before you start playing. Here are some practical guidelines you can follow:
Financial Limit (Budget)
- Decide how much you can afford to spend on entertainment each week or month — and stick to it.
- Only use discretionary funds (not money set aside for essentials like rent, bills, or food) for gaming activities.
- Set a deposit limit in your account settings and avoid raising it when emotions are running high.
Time Limits
- Decide how long you'll play before you start a session — and stop when that time is up.
- Avoid playing late at night or when you're feeling stressed, hungry, or tired.
- Treat gaming as one of many leisure activities — not your only one.
Self-Control Tools on the 263 Platform
263 offers several self-control tools you can use at any time through your account. These features are designed to give you full control over your gaming experience:
Set a maximum deposit amount for a daily, weekly, or monthly period. These limits help you keep your spending in check without relying on external controls.
Use the break or cool-off period option to temporarily suspend access to your account — whether for a few days or a few weeks — whenever you feel you need some time away.
If you feel you need to step away from gaming for an extended period, you can apply for self-exclusion through 263 customer support. This is a step we fully support, with no judgement whatsoever.
To activate any of these features or get assistance, contact our support team at [email protected]. All requests will be handled promptly and in complete confidence.
Family Protection
Minor Protection
263 has a zero-tolerance policy on access by individuals under the age of 18. This platform is strictly for adults, and we take our responsibility to enforce this seriously.
Steps We Take
- Age verification is mandatory during the account registration process.
- 263 reserves the right to request identity verification documents at any time to confirm a user's age.
- Accounts suspected of belonging to underage individuals will be suspended immediately pending investigation.
Advice for Parents & Guardians
- Make sure your account login credentials are not accessible to children or underage family members.
- Use parental control software on shared devices where necessary.
- Talk to your children about the risks of gambling and the importance of gaming responsibly when they are older.
Life Balance & Seeking Professional Help
Healthy gaming is just one small part of a balanced life. It should never come at the expense of time with family, your career, physical health, or mental well-being. Here are some ways to keep that balance:
- Make other recreational activities a regular part of your routine — such as sports, reading, socialising, or gardening.
- Set specific days in the week for gaming, and stick to that schedule.
- Talk to someone you trust about your gambling habits if you have concerns.
- Don't use gaming as a way to cope with emotional stress, as this can lead to unhealthy habits.
Seek Professional Help When Needed
If you or someone you care about is struggling with problem gambling, seeking professional help is the right and courageous step to take. In Malaysia, several support channels are available:
- Talian Kasih (15999): A national social services helpline that can refer you to counsellors and relevant specialists.
- Nearest hospital or clinic: Get a referral to a psychiatrist or certified counsellor for professional support.
- 263 Support: Reach our team at [email protected] for help activating self-control tools or applying for self-exclusion. We're here to help, with no judgement whatsoever.
Support Is Always Here for You
If you have questions about self-control tools, your account, or simply want to know more, check our FAQ or contact the 263 support team directly.